Support
Support is where you get help and keep track of everything BlueGreenPlanet sends you. Communications lists every email we have sent to your account, and Raise Ticket opens a new support request with a description and attachments that you then follow under Your Tickets. Contact us sends a one-off message straight to the Support, Sales or Accounts team, and Community embeds the BlueGreenPlanet Forum for discussion with other members and the team. Replies to your tickets arrive by email and the whole thread stays here.
Raise a ticket
Open a new support ticket when you need help. Give it a subject and describe what happened, including any steps to reproduce it, and attach images, PDFs or documents if they help explain. We reply by email and the whole conversation is kept under Your Tickets, where you can continue the thread.
Your tickets
The support tickets you have raised, open and past, each with its status and latest activity. Click a row to read the full conversation with our team and any attachments, and add a reply with your own files. You can close a ticket you no longer need, and replying to a closed one reopens it automatically.
| Subject | Status | Updated |
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Contact us
Send a message straight to the right team without opening a tracked ticket. Choose Support for help using the portal, Sales for new products or enquiries, or Accounts for billing and payments, and the address beside the picker updates to match. Add a subject, your message and any attachments, then send it to that team's inbox. Including your account details helps us help you faster.
BlueGreenPlanet Forum
The BlueGreenPlanet community forum, embedded here so you can take part without leaving the portal. Explore shared resources, join topics of discussion, and put questions to other members and the BlueGreenPlanet team. You are signed in automatically, and the home icon beside the heading returns you to the forum's front page at any time.
Communications
Every email BlueGreenPlanet has sent to your account, newest first. Search by subject and narrow the period to the last 30 or 90 days, the last year or all time, then sort by date or subject and page through the results. Click any row to open the message in full, complete with any attachments to download.
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